
Get in touch
We’re here to help.
Whether you need a quotation, advice on a finish or directions to our shops, our team is one message away.

Got a design? Let’s make it happen.
From customised T-shirts to embroidered caps and towels, we’re here to help bring your ideas to life.
Simply share your design with us, tell us your quantity and requirements, and we’ll prepare a quote for you.
Planning a bulk or company order?
Tell us what you need, how many you need, and when you need them. We’ll prepare a quotation tailored to your order.

See samples in person
Feel the fabrics, compare real colour samples and talk through your order with our team at either branch.
Prefer email? support@firstone.com.my
Questions
Questions and answers
What should I include in my message?
Your product, quantity, sizes, artwork and deadline. A photo of a sample or reference also helps us quote accurately.
Is there a minimum order?
It depends on the finish. Embroidery and DTF have no minimum, so you can order a single piece. Silkscreen printing starts from 50 pieces. For DTG and other methods, we confirm the minimum when we quote.
What artwork files can I send?
PNG, JPG, SVG, PDF, AI or EPS. A high-resolution or vector file gives the sharpest result. If you only have a photo or a rough sketch, send it anyway and we will advise what is possible.
How long will my order take?
Every order needs some time to prepare. Printing usually takes a few working days. For uniforms and gifts, the timeline depends on the quantity and finish, and we confirm it with your quotation. Let us know your deadline early.
Can I see the colours before ordering?
Yes. Colours on screen are only a guide, so we can send a physical colour card or show you samples at our branches.